Shipping policy

At Juana Care Co., we are committed to delivering a seamless shopping experience. All orders are processed within 5 business days, excluding weekends and holidays.

Shipping Methods & Carriers

  • Complimentary UPS Ground shipping on all orders over $75.

  • All shipments are fully insured and include real-time tracking.

Estimated Delivery Times

  • UPS Ground: 1–5 business days

International Shipping

  • We ship worldwide via UPS Worldwide. Delivery times and fees vary by destination; duties and taxes may apply.

Order Tracking

  • You will receive a tracking link via email as soon as your order ships.

Delays, Lost, or Damaged Shipments

  • In the rare event of a delay, loss, or damage, our Care Team will resolve the issue promptly with a replacement or refund.

Returns & Exchanges

  • For details, please visit our Policy page. Complimentary return shipping is available on all domestic orders.